iShop Shipping Policy
~ Our iShop uses Australia Post Express Post Satchels for all of our orders.
~ Our orders are very securely packed in special gift Bags.
~ Track your order online at Tracking via www.auspost.com.au.
~ Australian Express Post usually delivers overnight for most of our customers. You can check the expected time frame for delivery to your address by using the
AUSTRALIA POST DELIVERY TOOL
~ Express Satchels do not require a signature and will be left at your door if no one is home. Please consider using an address where there will be someone to receive the parcel. We can not be held responsible for parcels or their content once they have been dispatched to Australia Post, according to Australian law. We do recommend that you take the insurance option at checkout to protect your investment.
~ All orders are dispatched from iDental, and some settling time is required once they arrive at your home. This means that creams may have moved within their container during transportation, but they are 100% new and unopened. Our stock is from Australian Suppliers, and we are proud to offer the same products that we use in our clinic.
~ If an item is not in stock, we will contact you to let you know the expected time frame for delivery.
~ For Health and Safety reasons, we cannot accept returns on any products. Please select your items carefully. If you need advice, please call us on (03) 9859 7859 or email us at reception@idental.com.au

iDental Privacy Policy

The privacy policy of iDental is in accordance with the Victorian Health Records Act 2009 and the Privacy Act. Our policy is:

1. The information collected will be used for the purpose of providing treatment to you. Personal information such as your name and address will be used for the purpose of addressing accounts, processing payments and writing to you (via post or email) about our services and issues affecting your treatment.

2. We may disclose your information to other health professionals, or require it from them if, in our judgment, that is necessary in the context of your treatment. Disclosure of your details will be minimized wherever possible, and we will seek your prior consent.

3. Your medical history and all treatment records will be kept at iDental. If you wish to access you records, an appointment will be arranged and fees will apply. If any of the information we have about you is inaccurate, you may ask us to alter our records accordingly.

4. This website collects personal information when you: provide feedback using the feedback forms OR submit an enquiry OR subscribe to a newsletter

5. There is one exception when the collection of personal information is necessary or unavoidable. This is when someone else provides iDental with your personal information.

6. Your social media profile contact details may be used by iDental to contact you for feedback or in order to engage you in conversation. All contact will be made via the channels you choose to participate in. Any information you post on social media sites is potentially accessible to anyone else engaging with iDental via the same social media. Your individual privacy settings for profiles and accounts on social media networks are your responsibility. Each social network has inbuilt privacy settings.
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